What makes Mission Awards different from other sellers of corporate awards? Experience & Design!
How should I design the engraving to put on my trophy or plaque? Mission Awards design team will work with you closely and are happy to make as many changes as needed until you love the artwork.
Do we have to pay a deposit? Deposits are required for custom orders.
What is the Turnaround time for championship rings? Six weeks plus shipping.
When is payment due? When product ships.
How long does it take to receive my order? We will have a design and sales order ready within 24 hours.
What is the best way to place an order? Contact our toll free number or email listed on the site. 866-396-5481
Can you tell me the size of a specific item? Sizes vary from product to product.
How can I submit my engraving information? Contact our toll free number or email listed on the site. 866-396-5481
What is your Return Policy? No returns on custom products.
How do I order my custom awards? Contact our toll free number or email listed on the site. 866-396-5481
What size does the artwork / logo need to be sent in as? We can work with anything.
How do I know if my image is high resolution or poor quality? We prefer higher DPI artwork but can work with anything.
How do I order a completely customized award? Contact our toll free number or email listed on the site. 866-396-5481
How long is my artwork / logo saved on file for? We keep files forever.
Will my logo be in color? Either option is fine.
Does making a change to my artwork / logo on file count as a new logo? Artwork is free. You can have as many changes as you would like.
Is it possible to have both color and engraving on my award? Yes, we can UV print color and laser engrave the balance.
Can I request a change after approval? As long as production hasn’t started.
Can I order awards now without engraving and then get the engraving after we have our winner’s name? Yes.
Can Crystal Awards carry my logo in color? Yes.
Is it possible to engrave my logo on the engraving plate for this trophy? Yes.
Will this engraving plate last in the outdoor, are they weatherproof? Some materials are available with UV protection.
Can I see samples before I buy? Pre-production samples are available at a charge
What is my shipping cost? Based on weight.
Does the height of the trophy include the figurine on top? We have multiple sizes available.
Which is heavier, acrylic or crystal? Crystal.
Are all the neck ribbons for free? Included in the price.
Does the medal come with a neck ribbon? If desired.
How much is engraving past 40 characters? Characters have no baring on the price.
Is there an engraving charge on medals? Yes.
How many characters can an award have? As many as will fit.
How do I determine my ring finger size? We can send you a disposable sizer.
How long does it take to engrave a plaque? We prefer one week production but can work around your event date.
What methods of engraving do you do? Laser and UV printing.
Do you handle rush orders? Yes, we do!
